Job Description

Who Are We?

MerchantE is an innovative, technology-focused company providing a full-service platform to support the payment processing needs for merchants of all sizes, including small business retail shops, B2B wholesalers, and global eCommerce enterprises. We partner with financial institutions, software developers, independent sales organizations, and agents to bring our solutions to market.

Why Join Us?

We’re growing and we’re looking for collaborative, innovative, and hard-working individuals to grow with us! We offer a modern and inspiring work environment where your ideas and contributions are valued. Come experience, first-hand, the impact of your contributions.

The Opportunity:

US WORK AUTHORIZATION REQUIRED - No visa sponsorship is available for this position at this time.

The Release Train Engineer (RTE) is a servant-leader and coach for an Agile Release Train (ART). The RTE’s major responsibilities are to facilitate the flow of value through the ART, including the major events and processes. RTEs communicate with stakeholders, escalate impediments, help manage risk, and drive continuous improvement within the ART. In addition to promoting execution alignment and visibility, the RTE is a change agent who enables and advocates for process improvements and challenges existing behaviors; they support the teams in being both self-organizing and self-managing. The RTE frequently influences and contributes their Agile expertise and hands-on involvement in delivery to other parts of the organization.

The Release Train Engineer has four key responsibilities:

  • Coach the ART and people interacting with the ART to higher performance
  • Facilitate Release processes, execution, and flow
  • Escalate and remove impediments and roadblocks
  • Help drive continuous improvement
  • Help assure value delivery

Your Responsibilities will require you to:

  • Manage and optimize the flow of value through the ART using various tools, such as the Program Kanbans and other information radiators
  • Establish and communicate the annual calendars for Iterations and Program Increments (PIs)
  • Facilitate PI Planning readiness by fostering the preparation of Vision and Backlogs, and through Pre- and Post-PI Planning meetings
  • Facilitate the PI planning event, System Demos, ART Synch, and other ART-level ceremonies
  • Summarize Team PI Objectives into Program PI Objectives and publish them for visibility and transparency
  • Assist tracking the execution of features and capabilities
  • Facilitate periodic synchronization meetings, including the ART sync at the Program Level
  • Assist with economic decision-making by facilitating Epic and feature and estimation by teams
  • Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets
  • Help manage risks and dependencies
  • Escalate and track impediments
  • Provide input on resourcing to address critical bottlenecks
  • Encourage collaboration between teams and System and Solution Architects/Engineering
  • Work with Product Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
  • Improve the flow of value through value streams using the Continuous Delivery Pipeline and DevOps
  • Help drive the Lean User Experience (UX) innovation cycle
  • Report status to Lean Portfolio Team (LPT) and support related activities
  • Understand and operate within Lean Budgets
  • Drive relentless improvement via Inspect and Adaptworkshops; assess the agility level of the ART and help them improve

Qualified Candidate Profile:


  • Strong facilitation, communication (written and spoken), and negotiation skills
  • Excellent listener and mentor with outstanding interpersonal conflict-resolutions skills, and the ability to work in collaborative environments
  • Strong analytical and problem solving skills with a high attention to detail and lean thinking
  • Articulate, persuasive, and comfortable interacting with all levels of the organization
  • Solid background utilizing an Agile framework (e.g. Scrum, Extreme Programming, Kanban, SAFe) in software development, such as 2+ years as an Agile practitioner, or 2+ years as a scrum master, or 3+ years as a program manager
  • Experience with the Scaled Agile Framework (SAFe)
  • Experience with Agile Transformation
  • Experience with processes and tools supporting Agile methodologies
  • Bachelor’s degree in Business, Computer Science, or related field or equivalent combination of industry-related professional experience and education
  • Familiarity with secure coding best practices and "OWASP Top 10" vulnerabilities.
  • Desire to contribute to a security-minded organization with focuses on "Security by Design" and "Privacy by Design".


  • Experience in stakeholder relationship and team building
  • Expertise in Scrum including the values and principles, and how they are applied in large, enterprise environments
  • Familiarity with modern software engineering techniques such as Continuous integration, build, deliver, test-driven development and other automated acceptance testing techniques
  • Experience working with co-located and offshore teams
  • One or more Agile certification such as Certified Scrum Practitioner (CSP), Certified or Professional Scrum Trainer (CST, PST), Certified Enterprise Coach (CEC), Associate or Professional Certified Coach (ACC, PCC), or SAFe Program Consultant (SPC)
  • Ability to understand technical issues
  • Familiarity with secure coding best practices and "OWASP Top 10" vulnerabilities.
  • Desire to contribute to a security-minded organization with focuses on "Security by Design" and "Privacy by Design".

Soft Skills

  • Create an environment of mutual influence
  • Demonstrable servant-leadership and track record of learning from failure
  • Able to collaborate with others and influence without direct authority or coercion.
  • Listen and support teams in problem identification and decision-making
  • Understand and empathize with others
  • Ability to think strategically, anticipating and brainstorming how to overcome obstacles
  • Encourage and support the personal development of each individual and the development of teams
  • Coach people with powerful questions rather than use authority
  • Think beyond day-to-day activities; apply systems thinking
  • Be open and appreciate openness in others
  • Able to collaborate with others and influence without direct authority or coercion.
  • Comfortable making critical decisions with incomplete or imperfect information
  • Can simplify complex problems and situations and provide clear direction that penetrates the complexity.
  • Strong presentation and written skills
  • Excellent interpersonal and negotiation skills
  • Comfortable and articulate in challenging change management scenarios, knowing when to insert themselves and when to fade back


MerchantE is an Equal Opportunity Employer committed to a diverse workforce.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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